MANAGING INTERNAL OPERATIONS

Assalamualaikum..

“ An Angel watches over all your write. Make your writing meaningful, for it will eventually return to you and you will be questioned about what you wrote”- Ali ibn Abu Talib.

Today I would like to share with you about the tools for promoting operating excellence. There have included by 3 tools, which is Business Process Reengineering, Total Quality Management and Six Sigma Quality Programs.

Business Process Reengineering: involves radically redesigning and streamlining how an activity is performed, with the intent of achieving quantum improvements in performance.

It being used for cross-functional teams, cutting-edge technology and information systems to reset and refocus the organization’s strategy

Total Quality Management: entails creating a total quality culture, involving managers and employees at all levels, bent on continuously improving the performance of every value chain activity. It’s a long-term race without a finish in which success comes slowly in small steps forward (kaizen).

Six Sigma Quality Programs: utilize advanced statistical methods to improved quality by reducing defects and variability in the performance of business process.  There are two important of Six Sigma program, DMAIC and DMADV

DMAIC ; is improvement system for existing process falling below specification and needing incremental improvement. The process (Define, Measure, Improve and Control) whilst

DMADV; is used to develop new process or products at Six Sigma quality levels and the process are (Define, Measure, Analyze, Design and Verify).